TeamSoftware Solutions

I have a strange situation occurring that just started on only 4 of my machines. We have 4 PCs that are setup to use ABCMouse.com through PWB.

After using a remote management software; such as in this case Syncro, once the session has ended on the PC, it will force PWB to close out returning to the desktop. I am running PWB on several other PCs that are directing to different sites but this doesn't happen and they function as they should.

I know that SecureMode launches PWB in a secondary window which is doing what I desire by locking everything else out (which we had issues with beforehand). [SecondWindow] options are all disabled and not being used.

Here are the pertinent settings that I have established in the INI file:

[Browser]
SecureMode=TRUE
DisableExit=TRUE
ConfirmClose=FALSE
RemoveStateOnClose=TRUE
DisableNewWindow=TRUE
DisableNewTab=TRUE
DisableNewWindowInit=TRUE
KioskMode=TRUE
DisableCtrlEnter=TRUE
DisableTabClose=TRUE
AlwaysOnTop=TRUE
CheckAlwaysOnTop=TRUE
DisableShowLastTab=TRUE

[Security]
StationEnvironmentVariable=COMPUTERNAME
UseUniqueHistoryFiles=FALSE
WriteHistoryFile=TRUE
TrackURL=TRUE
CheckURLAccess=TRUE
ShowAccessDialog=TRUE
LogAccess=TRUE
ClearCacheOnClose=FALSE
DisableContextMenu=TRUE
UseCustomContextMenu=FALSE
OnlyAccessHTTP=FALSE
RestartOnClose=TRUE
DisableFileDownload=TRUE
AllowBrowseOnDeny=FALSE
OnlyAccessInternet=FALSE
DebugAccessString=FALSE
LogDeniedAccess=TRUE
ShowPolicyDialog=FALSE
RestrictFileDownload=FALSE
EnableSecurityBand=TRUE
SetPWBAsDefault=FALSE
ShowFilterStatus=FALSE
FilterOnText=<Filter On>
FilterOffText=<Filter Off>
ShowPasswordDialog=FALSE
Password={removed for privacy}
RebootOnExit=FALSE
LogOffOnExit=FALSE
EnableAlternateOverrideKeys=FALSE
CheckURLMainFrameOnly=TRUE
AccessURLRedirect=www.abcmouse.com
SecondInstanceNavigateCurrent=FALSE
DisableSecondInstance=TRUE
CheckExecuteAccess=FALSE
FilterIgnoreEmpty=TRUE
ExecuteCloseAboutBlank=FALSE
CheckUserAgent=FALSE
CheckProtocolAccess=FALSE
CheckJavaScriptAccess=FALSE
DisableFileOpen=TRUE
DisableFileSave=TRUE
DisabledMessage=
DisabledTitle=

[Inactivity]
InactivityTimer=FALSE
InactivitySeconds=1200
InactivityMessageFile=Inactivity.html
InactivityAction=home
InactivityStartOnOpen=FALSE
InactivityShowDialog=TRUE
ResetOnMouseMove=TRUE
ResetOnMouseButton=TRUE
ResetOnKeyboard=TRUE
ResetOnNavigation=TRUE

[Activity]
ActivityTimer=FALSE
ActivitySeconds=1200
ActivityMessageFile=
ActivityAction=home
ActivityWarnAt=300
ActivityWarnMessageFile=
ActivityStartOnOpen=FALSE
ActivitySecondWarnAt=-1
ActivitySecondWarnMessageFile=

Any help on this would be greatly appreciated as I've only been able to trace it down to after the connection via the RMM software ends.

The PWB Secure Mode opens PWB is a secondary Windows Desktop.

I am guessing when closing the remote software, it is closing to the Windows primary Desktop leaving PWB running in the secondary Desktop.

If you have the account that runs PWB setup to auto login and start PWB your best option may be to reboot the device instead of closing out the remote software.

--Scott

I'll try that. Thanks for the insight.