PWB crashing on Realtor.com

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amutch
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PWB crashing on Realtor.com

Post by amutch »

When accessing Realtor.com, the web site will load but as soon as you click in the search box, PWB crashes.

PWB 2.17
IE 9
Windows 7 with SP 1

I've attached the error message for the crash.
Attachments
PWB.png
PWB.png (24.52 KiB) Viewed 20949 times

Scott
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Re: PWB crashing on Realtor.com

Post by Scott »

Realtor.com is not compatable with IE 9.

The options are, remove IE 9, contact Realtor.com and have them update the site so it is compatible with IE 9, switch PWB into IE 8 Compatibility mode, or add Realtor.com to the IE Compatibility list for the user.

Adding Realtor.com to the IE Compatibility list.
http://www.teamsoftwaresolutions.com/fo ... .com#p4919

--Scott

amutch
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Re: PWB crashing on Realtor.com

Post by amutch »

Scott,

Thanks. This was the first I had heard of that issue with Realtor.com. I'll try the compatibility list option and see if that helps.

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Re: PWB crashing on Realtor.com

Post by amutch »

I did test realtor.com with IE 9 and Windows 7 on a couple of computers and didn't have any problems. I'll still try the compatibility option and see if that helps getting it to work with PWB.

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Re: PWB crashing on Realtor.com

Post by amutch »

That workaround didn't work. Realtor.com is still crashing in PWB. I can confirm that it worked fine in IE 9 in and out of compatibility mode on the same computer.

Scott
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Re: PWB crashing on Realtor.com

Post by Scott »

Are you using the 32 bit version of PWB or the 64 bit version of PWB?

--Scott

amutch
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Re: PWB crashing on Realtor.com

Post by amutch »

32 bit.

Scott
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Re: PWB crashing on Realtor.com

Post by Scott »

It looks like Realtor.com has updated the site that is now compatible with IE9, however it seems to be causing issues with the IE9 web browser control. We are looking into the issue.

--Scott

amutch
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Re: PWB crashing on Realtor.com

Post by amutch »

Thanks Scott.

Scott
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Re: PWB crashing on Realtor.com

Post by Scott »

The problem is the site has to many cross domain script errors for the IE Web Browser Control being caused by the change in the security policy starting with Windows XP SP2 preventing cross domain caching.

The workaround it to add the site to the Intranet Zone or disable the security feature.

http://technet.microsoft.com/en-us/libr ... s.10).aspx
You may need to disable the feature entirely. However, moving your Web site to an intranet site is one alternative that makes object caching acceptable.
We added a setting in PWB to disable the Windows Security feature for FEATURE_OBJECT_CACHING. Although this fixes the crash it prevents the site from working correctly.

Adding the site to the Intranet Zone causes the site to think IE 9 is not IE 9 preventing the site from working.

--Scott
Attachments
Script Errors and Warning from Realtor.com
Script Errors and Warning from Realtor.com
realtor.png (94.24 KiB) Viewed 20925 times

amutch
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Re: PWB crashing on Realtor.com

Post by amutch »

Scott,

I wasn't clear from reading your explanation if the workaround works. Does adding the site to the Intranet zone fix the problem?

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Re: PWB crashing on Realtor.com

Post by Scott »

It is suppose to according to Microsoft, however adding it to the Intranet zone causes Realtor.com to think IE9 is not IE9.

--Scott

amutch
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Re: PWB crashing on Realtor.com

Post by amutch »

But wouldn't this problem affect IE 9 as well?

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Re: PWB crashing on Realtor.com

Post by Scott »

In our testing, if you add Realtor.com to the Local Intranet the Realtor.com site will claim you are not using IE9.

--Scott

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Re: PWB crashing on Realtor.com

Post by JeffDavis »

If I am reading this correctly, either fix results in the site not working as intended. So are you still pursuing a fix?
If not, what are the ramifications of disabling the Security feature? Also, for testing purposes, what is the setting in PWB to disable the Windows Security feature for FEATURE_OBJECT_CACHING?

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