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Internet comes up blank (IE11?)
Posted: Mon Dec 02, 2013 3:40 pm
by jdonovan
We have been experiencing an issue where the internet will come up to a blank, white page.
The only thing we have been able to find that may be the issue is that IE 11 has been installed on the computer. The normal user doesn't have install rights, so it may be a corrupted install.
Removing IE 11 fixes the problem.
Has anyone seen this?
Re: Internet comes up blank (IE11?)
Posted: Mon Dec 02, 2013 7:13 pm
by Scott
We have not seen any issues with IE 11.0.
What version of PWB v3 are you using including the minor revision number, for example 3.03.6.
Is there a specific web site that is exhibiting the white screen?
--Scott
Re: Internet comes up blank (IE11?)
Posted: Tue Dec 03, 2013 1:20 pm
by jdonovan
Scott,
we're using 3.0.3.4, and it's any website.
Re: Internet comes up blank (IE11?)
Posted: Tue Dec 03, 2013 3:59 pm
by Scott
Try using version 3.03.6.
--Scott
Re: Internet comes up blank (IE11?)
Posted: Tue Dec 10, 2013 4:21 pm
by jdonovan
Scott,
I'll give that a try, thanks
Re: Internet comes up blank (IE11?)
Posted: Tue Feb 04, 2014 10:22 am
by jdonovan
I tried that version and it didn't work.
Same result.
Re: Internet comes up blank (IE11?)
Posted: Tue Feb 04, 2014 2:07 pm
by Scott
Do any sites work in Internet Explorer when logged on as the same person that runs PWB?
--Scott
Re: Internet comes up blank (IE11?)
Posted: Wed Feb 05, 2014 3:38 pm
by jdonovan
None at all.
we're tracking it down as a possible issue in our group policy.
Thanks
Re: Internet comes up blank (IE11?)
Posted: Mon Sep 22, 2014 2:08 pm
by burdsjm
We are experiencing this also.
White screen but we are using the Chrome install.
Re: Internet comes up blank (IE11?)
Posted: Mon Sep 22, 2014 9:25 pm
by Scott
Do any sites work in IE logged on as the same person?
--Scott
Re: Internet comes up blank (IE11?)
Posted: Tue Sep 23, 2014 8:22 am
by burdsjm
it works on a fresh boot, and then times out where the machine will need to be rebooted. The icons at the top of the screen are frozen.
Re: Internet comes up blank (IE11?)
Posted: Tue Sep 23, 2014 10:11 am
by Scott
Do you allow PWB to close and restart between users?
--Scott
Re: Internet comes up blank (IE11?)
Posted: Thu Sep 25, 2014 1:14 pm
by burdsjm
We did. Do I need to disable that?
Re: Internet comes up blank (IE11?)
Posted: Fri Sep 26, 2014 11:25 am
by Scott
No, that is what should correct it.
What version of PWB are you using?
--Scott
Re: Internet comes up blank (IE11?)
Posted: Tue Oct 07, 2014 11:00 am
by burdsjm
I have tried the Chrome version and now I am back on the PWB 3 IE version.
Websites were not coming up right without IE 11 on them.
Out of troubleshooting ideas.